FAQ

How do I charge my tree? USB or Battery?
Our Fairy Light Trees can be operated in two ways:
Universal USB wall charger or 3X AA Batteries.

What are the tree's dimensions?
The dimension for the Fairy Light Tree are as follows:
Height:1.5ft / 18 inches / 46cm
Base Diameter: Approx. 4.7 inches / 12cm

Are the bulbs replaceable?
The bulbs are very tiny, and therefore can't be removed or replaced.
However, we make sure we're using top quality incandescent LED's that have a long life expectancy, and if for some reason your tree stopped working as expected- we to stick to our 30 day money back guarantee.

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 3-5 days production time for your order to ship out, average shipping times are 5-15 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us. 

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty!
You must cancel your order before it ships, please contact our Customer Support Team (support@fairylighttrees.com) within 12 hours of ordering.
We don't accept cancellation requests after this period.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email . If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 5-15 business days.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email  and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.