Shipping policy
Refer to the below table for our shipping rate. Free worldwide shipping is available only for selected products.
| Shipping | Fee |
|---|---|
| Standard Tracked Shipping | $0 |
| Priority Tracked Shipping | $4.99 |
Standard Shipping Times
USA and Canada: 7 - 22 business days
Australia and New Zealand: 7 - 22 business days
Europe and UK: 7 - 22 business days
Latin America: 9 - 26 business days
Other countries: 11 - 30 business days
*Please note:
These are estimated delivery times only, therefore FairyLightTrees is not guaranteeing delivery dates.
Processing Times
Orders can sometimes take 2-4 days to process after placing the order before shipping out.
Tracking number
When your items are shipped out, you should receive a notification from us via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, it's okay. Contact us and we'll fix it!
If you need more detailed information, please send us an email at support@fairylighttrees.com and we'll help you out!
Unexpected Delays
Occasionally, packages may be faced with delays beyond our control such as customs or postal delays. Please contact us if your package is taking TOO LONG to arrive and we will help you to resolve any situation that we have control over!
Customs & Duties
In most cases, packages shipped to the US & Canada don't require any additional fees. All shipping charges (or free shipping promos) listed do NOT include customs, duty, and taxes. We can't hold responsibility for that and the recipient is responsible for all customs, clearing, and other fees required to ship internationally.