Refund policy

Important: Please read our return policy carefully. No exceptions will be made, as you accepted the terms and conditions at the time of purchase.

Returns:
Returns sent without prior request and approval will not be accepted and the right to a refund will be forfeited.

Expiration:
You may return the product within 30 days of receiving it. After 30 days, unfortunately, we cannot offer any refunds or exchanges.

Conditions:
The product must be in the same condition as received, unused, and in its original packaging. Products requiring hygiene must be thoroughly cleaned before initiating the return process.

Exclusions:
Some products cannot be returned for hygiene reasons, such as underwear, lingerie, tights, and some sanitary products.

Procedure to initiate a return:
If you wish to return a product, please send an email to support@fairylighttrees.com indicating the order number, the reason for the return, a photo of the product (in case of damage) and your contact details.

We only have one return address in China. Please contact us to get the return address. Returns sent to any other address will not be processed and will not be eligible for a refund.

Returns sent without prior notification will be considered void.

Returns at your own risk:
Please note that returning products is at your own risk. The company is not responsible for packages lost or held by customs during the return process.

Track & Trace:
The return must include a Track & Trace code , which you must share with us. This allows us to know exactly when the return arrives at our warehouse, after which we will process your refund immediately.
Without a tracking code, we will not be able to track the shipment and your right to a refund will be voided, as we cannot confirm receipt of the returned order.

Refunds:

Procedure:
Once your return is received and inspected, we'll send you an email to notify you of the approval or rejection of your refund. If approved, your refund will automatically be issued to your credit card or original method of payment within 30 days.

Delays or missing refunds:
If you haven't received your refund after 30 days, please check your bank account again. If you still haven't received it, please contact us at support@fairylighttrees.com.

Costs:

Return shipping costs:
All customers are responsible for return shipping costs. We recommend providing a Track & Trace number , as we are not responsible for lost returns.
Products must be returned to China. Return shipping costs start at $30 and are the responsibility of the customer.

Exceptions:

Defective Products:
If you receive a defective product, we will always send you a new item free of charge.

Order Cancellation:
Orders cannot be cancelled once placed, due to our automated system.

For questions or more information about our return policy, please contact us at support@fairylighttrees.com.